Please help me… something needs to be done…but im not giving you any more information…
October 24th, 2007
Production Support person creates a ticket for DBA. Ticket tells DBA that system needs some process looked into and fixed. Ticket is received by DBA at 5:45pm. Ticket is a level 3 priority. Production support person is long gone home. Poor DBA looks at ticket, thinking to himself/herself, I wonder which DB Server this ticket refers too… which client it refers too…
DBA happens to support 13 clients, some of which have 10+ DB servers.
Thanks Prod Support person… this ticket will have to wait further information from you… completely counteracting the ticketing system and any hope of a timely solution from the DBA.
DBA happens to support 13 clients, some of which have 10+ DB servers.
Thanks Prod Support person… this ticket will have to wait further information from you… completely counteracting the ticketing system and any hope of a timely solution from the DBA.