SQL Dumbass

Fighting dumbasses, one query at a time…

Please help me… something needs to be done…but im not giving you any more information…

Production Support person creates a ticket for DBA.  Ticket tells DBA that system needs some process looked into and fixed.  Ticket is received by DBA at 5:45pm.  Ticket is a level 3 priority.  Production support person is long gone home.  Poor DBA looks at ticket, thinking to himself/herself, I wonder which DB Server this ticket refers too… which client it refers too… 
DBA happens to support 13 clients, some of which have 10+ DB servers. 
Thanks Prod Support person… this ticket will have to wait further information from you… completely counteracting the ticketing system and any hope of a timely solution from the DBA.